FAQ

Frequently Asked Questions

Everything customers, connoisseurs and trade partners most often ask the house. For anything not covered here, contact our team.

Are DAKHEEL fragrances original compositions?

Yes. DAKHEEL is the house brand of a Kuwaiti perfume manufacturer founded in 1982. Every composition is created and compounded in our own factory from materials we prepare ourselves, including oud from our own agarwood supply. For four decades the essences created in our atelier have been supplied to leading European fragrance houses: we are the source, not an imitator.

What makes DAKHEEL different from other niche houses?

Verticality. Most fragrance brands buy oils from brokers and contract a filler. We grow, distil, compound, macerate and bottle under one roof, and have done since 1982. That is why our oud carries true plantation character and why our concentrations hold from opening to dry-down. Read how our factory works.

Signature or Reserve: where should I begin?

The Signature Collection holds seven compositions built for daily wearing and recognition. The Reserve Collection is built around the rarest materials we hold, led by aged Cambodian oud. New to the house? The DAKHEEL Discovery Set presents five 5ml flacons, and the purchase value is credited toward your first full flacon.

How should I wear an eau de parfum of this concentration?

Apply to pulse points on moisturised skin: wrists, neck, behind the ears. Our extrait-level concentrations are built to unfold over eight hours or more; two sprays are a full wearing. Avoid rubbing the wrists together, which interrupts the top notes.

What is bakhoor, and how do I use it?

Bakhoor is the Arabian art of home fragrance: wood chips soaked in precious oils and resins, warmed on charcoal or an electric mabkhara until the room is scented. Our Home Collection offers traditional bakhoor, premium Manmul, incense cones, diffusers and room sprays.

Delivery, returns and gifting

Orders are processed within 1-2 business days, with tracked UK delivery and international shipping: see the shipping policy. Unopened items may be returned within 30 days under our returns policy. The digital gift card is delivered instantly by email.

Trade, stockists and press

Retailers can apply to the DAKHEEL Stockist Programme, brands can explore private label manufacturing, and perfumers can source compound-grade oils direct. Press and media enquiries: contact the house.