Contact information
Contact Us
At DAKHEEL LTD, we believe that exceptional fragrance deserves equally exceptional service. Whether you have a question about a product, need guidance on selecting the perfect scent, or require assistance with an order, our team is here to help — with the refinement and attentiveness you expect from a luxury house.
Company Information
| Company Name | DAKHEEL LTD |
| Director | Ishaq Rahman |
| Registered Office | [UK registered address to be added] |
| Companies House No. | [To be added upon registration] |
| VAT Registration No. | [To be added upon VAT registration] |
Email Us
For all enquiries — orders, products, subscriptions, press, or wholesale — please contact us at:
To help us assist you as efficiently as possible, please include the following in your email:
- Your full name
- Your order number (if applicable)
- A clear description of your enquiry or concern
- Photographs (if reporting damaged or defective items)
Enquiry Categories
To ensure your message reaches the right team quickly, please use the relevant subject line prefix:
| Enquiry Type | Subject Line Format |
|---|---|
| Order Support | [Order Enquiry] — Order #[number] |
| Returns & Refunds | [Return Request] — Order #[number] |
| The Ritual Subscription | [Subscription] — [Your Name] |
| Product Information | [Product Enquiry] — [Product Name] |
| Wholesale / B2B | [Wholesale Enquiry] — [Company Name] |
| Press & Media | [Press] — [Publication Name] |
| Privacy & Data | [Privacy Request] — [Your Name] |
Business Hours
| Day | Hours (UK Time) |
|---|---|
| Monday – Friday | 9:00 AM – 6:00 PM |
| Saturday | 10:00 AM – 2:00 PM |
| Sunday | Closed |
| UK Public Holidays | Closed |
Orders may still be placed online 24 hours a day, 7 days a week.
Response Time Commitment
We are committed to providing prompt, thoughtful, and personalised responses to every enquiry.
| Enquiry Type | Target Response Time |
|---|---|
| General enquiries | Within 1 business day |
| Order-related issues | Within 2 business days |
| Return authorisations | Within 2 business days |
| Damaged/defective items | Within 24 hours (priority handling) |
| Wholesale / B2B | Within 2 business days |
| Privacy / GDPR requests | Within 30 days (statutory requirement) |
Enquiries received outside business hours will be addressed on the next working day. During peak periods — product launches, sales events, or holiday seasons — response times may be slightly extended. We appreciate your patience and will always prioritise urgent matters.
Contact Form
You can also reach us through the Contact Form on this page. Simply:
- Enter your full name and email address.
- Select the relevant enquiry category from the dropdown.
- Provide your order number if your enquiry relates to a purchase.
- Write your message in the text field — the more detail you provide, the faster we can help.
- Click Send, and we will respond within the timeframes listed above.
Connect With Us
Stay connected with the DAKHEEL community and be the first to discover new fragrances, exclusive offers, and behind-the-scenes content from our factory in Kuwait.
- Instagram: @dakheel
- TikTok: @dakheel
- Facebook: DAKHEEL
- YouTube: DAKHEEL
- Newsletter: Subscribe at the bottom of any page for exclusive launches and offers
Postal Address
If you need to send correspondence or returns by post, please use:
DAKHEEL LTD
[UK registered address to be added]
[Postcode to be added]
United Kingdom
Please note: For all returns, you must first obtain a Return Authorisation by emailing enquiries@dakheel.co.uk. Do not send items without authorisation.
Before You Contact Us
To help resolve your enquiry as quickly as possible, we recommend first checking our:
- Shipping Policy — delivery times, tracking, and courier information
- Refund & Returns Policy — returns, exchanges, and refund timelines
- FAQ Page — answers to commonly asked questions
Last updated: July 2026. DAKHEEL LTD.